Privacy

01Who we are

This notice explains how Ostera (“the firm”, “we”) handles personal information it receives through this website. Ostera is responsible for that information.

Questions about this notice, or about information we hold about you, can be sent to contact@osteratrading.com (opens Gmail in a new tab).

02What we collect

If you write to us, we receive your email address and whatever your message contains. Please do not send financial, account or other sensitive information.

This website does not use analytics, advertising or tracking cookies, and does not build a profile of visitors. Like most websites, the servers that host it may keep short-lived technical logs, such as IP address and browser type, to keep the site secure and working.

03How we use it

We use what you send only to read your enquiry and, where appropriate, reply to it. We do not use it for marketing, do not add you to any mailing list, and do not sell it.

Where data protection law asks for a legal basis, we rely on our legitimate interest in responding to messages sent to us.

04Who receives it

The firm’s email and website hosting providers store or process this information on our behalf. These providers may process it outside your country, including in the United States; where the law requires safeguards for such transfers, they are put in place.

We do not share your information with anyone else unless the law requires us to.

05How long we keep it

Enquiries are kept only for as long as needed to deal with them and any follow-up, or longer only where the law requires us to keep a record. They are then deleted.

06Your rights

Depending on where you live, you may have the right to see the information we hold about you, to have it corrected or deleted, and to object to or limit how we use it. To make a request, write to the address above.

If you are unhappy with how we have handled your information, you can also complain to the data protection authority where you live.

07Changes to this notice

If this notice changes, the new version will be published on this page with a new date.